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The refund process is different for each payment method used:
Payment Method | Refund Destination | Timeline |
ShopeePay | ShopeePay | Within 24 hours |
Credit/Debit Card | Credit/Debit Card | 3-5 working days |
Credit Card Installment | Credit/Debit Card | 3-14 working days |
Google Pay | Credit Card | 3-5 working days |
Apple Pay | Credit Card | 3-5 working days |
Cash Payments at Convenience Stores | ShopeePay | Within 24 hours |
COD | ShopeePay | Within 24 hours |
SPayLater | SPayLater | The amount will be credited back to your SPayLater’s available balance within 24 hours |
Online Banking | Bank Account | Within 1-3 working days |
* The refund timeline above is equivalent to the time taken for refund completion on Shopee’s end. There might be a slight delay due to processing by payment gateways on the bank’s end.
How to check your refund status?
You may check on the latest status by following these steps:
1. From Shopee App, Click "Me" and then Click on "My Purchases"
2. Find your order under the "Return/Refund" Tab
3. Select the order by clicking on "Return/Refund Details’"
4. You will be able to see the status of your Return/Refund request from this page
⚠️ Note:
For further assistance, kindly contact us via the channels at the bottom of the page.